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Social mobility has long been viewed as an integrative mechanism for societies. For example, whereas earlier American researchers saw opportunities for social mobility as a vital factor in promoting political stability and the maximisation of equality of opportunity, more recent British sociologists have noted the role of social mobility in legitimising inequalities and impeding class formation and class action. Despite this stress on the importance of social mobility for societal stability, however, there has been little sustained empirical study of the influence of marital homogany either in terms of societal integration or the reproduction of class relations. Yet, as Jones (1987) notes, this neglect of the issue is somewhat puzzling. Not only have earlier studies of class phenomena such as Sorokin (1927) and Schumpeter (1951) paid considerable attention to marriage and the family in relation to social stability, class formation and class cohesion, but, marital patterns, in terms of the economic and social resources of parents, are consistently emphasised as one vital factor in accounting for the subsequent occupational achievements of children (Hayes and Miller, 1991; Miller and Hayes, 1990; Abbott and Sapsford, 1987; Boyd, 1985; Dale et.al., 1985; Cooney et.al., 1982; Marini, 1980) and the political attitudes of households in general (Leiulfsrud and Woodward, 1988, 1987; Abbott, 1987; Britten, 1984).

A number of major studies of social stratification have been conducted since the Second World War. Focusing on societal openness, or equality of opportunity, these studies have ranged from investigations of individual status attainment and mobility processes to the analysis of class closure and class conflict among groups. What these studies have mostly in common, however, is that the form of stratification within which mobility or class closure is considered is occupational. Also, they have almost entirely concentrated on the male population. Openness, or equality of opportunity, is usually assessed in terms of the association between fathers' and sons' occupations, or the relative chances a son has to inherit his father's class or status position (Dale et al, 1985). Low rates of inheritance, or a lack of association in class position across generations, are interpreted as indicating weak tendencies towards social closure between strata and classes. Strong associations, or low rates of class interchange, are taken as evidence of greater structuration.

The 1997 election represented a watershed in female electoral politics in Britain. Not only did the number of elected women MPs double that of its previous intake, rising from just 60 members in 1992 to 120 in 1997, but, for the first time in electoral history, women were systematically targeted by political parties as a primary source of electoral support. This was particularly case among floating voters, or women who were still undecided as to how they would vote just six weeks prior to the day of the election. Using the 1997 British Election Survey, this paper focuses on gender differences in electoral volatility and their consequences for female voting patterns. The results suggest that both Labour and the Liberal Democrats were correct in their decision to pay special attention to the female electorate. As a group, women were significantly more likely to delay their voting decision than men, and this greater volatility among the female electorate worked to the political advantage of both these parties.

The proportion of British voters who delay making their voting choice until the general election campaign is under way now make up nearly one quarter of the electorate. This large and electorally volatile group have the potential to determine the election result. However, because late deciders are less politically aware and less committed than other voters, they are notoriously difficult to influence. Using the 1992 British Election Study survey, shows that the Liberal‐Democrats made a slight net gain in votes from late deciders, but that for all three of the major parties the proportions of conversions were cancelled out by defections. Overall, the results suggest that political marketing strategies would be more cost effective if they targeted voters who made up their minds in the one or two years prior to the election, using precampaign marketing techniques.

While extant research has predominantly focused on outcomes of customer satisfaction that benefit the focal firm such as customer engagement behaviors (CEBs), little is done to understand human capital-related outcomes that directly benefit customers and thus benefit the firm indirectly. Drawing on the theory of reasoned action, broaden-and-build theory of positive emotions and human capital theory, this study aims to understand how and why a satisfied customer benefits the firm directly (CEBs) and indirectly (human capital-related outcomes).

Following a sequential mixed-methods approach, two studies are conducted in an extended service encounter context (higher education) where customers also constitute key human capital of the service firm. First, a qualitative study is conducted, which is then followed by a quantitative study. Survey data collected from students working as interns in organizations and their immediate managers resulted in 209 “intern–manager” dyads.

The findings demonstrate that customer satisfaction on its own does not substantially account for either human capital-related outcomes or CEBs (except word of mouth [WOM]). Both emotional and cognitive mechanisms play key and unique mediating roles in translating satisfaction into outcomes that benefit a service firm directly and indirectly by benefiting its customers.

While much research demonstrates benefits of customer satisfaction for the focal firm, this research advances our understanding of the novel consequences of customer satisfaction by shedding light on human capital-related outcomes that directly benefit customers. It also aids in explicating prior inconsistent findings on the relationship between customer satisfaction and CEBs by uncovering the underlying mediating mechanisms.

This investigation provides a deeper understanding of the significance of customer satisfaction by demonstrating how and why satisfied customers increase firm value beyond purchase, for instance, by being direct (through positive WOM) and indirect (through enhanced human capital performance) promoters, consultants (through participation) or investors (through monetary giving). A key implication of this research is that simply enhancing customer satisfaction on its own may not suffice as the findings suggest that satisfaction translates into beneficial outcomes only when satisfaction is channeled toward enhancing customer perceptions of competence and their positive emotions.

This study contributes to the literature by providing a deeper understanding of how and why customer satisfaction influences outcomes that not only benefit the firm but also its customers in extended service encounter context.

The purpose of this paper is to examine the mediating role of entrepreneurial intention (EI) in relation to the influence of the five dimensions of entrepreneurial self-efficacy (ESE) on nascent behaviour.

The study relies on a quantitative approach where primary data were collected from 294 final year undergraduate students at a public university in Zambia. The data were examined by using correlation, logistic regression and mediation analyses.

The findings indicate that each of the five dimensions of ESE is positively and significantly related with EI. Additionally, each of the ESE dimensions, except the financial aspect, is positively correlated with nascent behaviour. Finally, the results show that the influence of ESE dimensions on nascent behaviour is significantly mediated by intention.

The study took place in a public university in Zambia; more universities could be involved to improve the generalisability of the study conclusions.

The study shows that the five ESE dimensions positively influence not only business start-up intention but also nascent behaviour. To motivate graduates’ involvement in business start-up, there is a need to tailor training and practical pedagogical approaches on entrepreneurship that are focussed on developing the five ESE dimensions.

This paper extends an emerging body of knowledge which has not been fully investigated in terms of the mediating role of intention on the relationships between dimensions of ESE and nascent behaviour. The study also makes a valuable contribution to the under-researched context of Zambia and African entrepreneurship.

This study aimed to understand how parents and librarians describe their lived experiences in a modern children’s library that aims to create a triad bond through the organization of multiliteracy events and activities.

The study used a phenomenological case study approach using two semistructured interviews, the first with parents (n = 5) and the second with library staff (n = 5), to record their lived experiences in creating and attending literacy events and activities.

The findings indicated multiplicities of transformative and heterotypic spaces that juxtapose different yet compatible and vicarious experiences for librarians, parents and their children. The virtual and interactive features of the library fuel children’s curiosity and creativity and afford them authentic materials through a creative blend of local heritage and technology-mediated multimodal literacies. Moreover, the librarians engage in constant program evaluation and upgrades. The library environment creates a vibrant bio-network for disseminating literacy through creativity and ingenuity and affords an affinity space for community socialization.

This study has some limitations and delimitations. The data for this study were collected during the pandemic, which affected the sample size. Moreover, the children’s views were not considered, which could broaden our understanding of the phenomena. Furthermore, the study relied on interviews as the sole source of data; other sources, such as archival data and documents, could enrich the data and increase the study’s rigor. Finally, the study is confined to only one site.

The study found that a “living library” philosophy with an enthusiastic and attentive staff that caters to patrons’ interests draws parents and children to visit. Additionally, unexpected fun activities that occur when sufficient children are present keep them engaged and motivated to stay and learn more. The study suggests that librarians, architects, school leaders, policymakers and educators should consider how to conceptualize, design and experience a modern library space that prioritizes literacy activities and incorporates technology to inspire children’s innovations. The findings can be applied to both public and academic libraries.

The findings from this study could provide researchers, teachers, administrators, librarians and artificial intelligence with a viable orientation to envision new ways of reconceptualizing public and school libraries to create affinity spaces for the literate community, especially in a non-western context such as the United Arab Emirates.

Notwithstanding that there has been increasing attention on factors that enhance SME performance in developing economies, there is a dearth of studies explicitly investigating the roles of government support systems and inter-firm collaboration. Drawing on the resource-based view (RBV) of the firm and institutional theories, this study aims to model and examine how government support, inter-firm collaboration and managerial ties affect SME performance and further explores how firm specific resources mediate the relationships.

A quantitative research design was used. Data were collected using a structured questionnaire from 438 SMEs operating in Zambia, a developing Sub-Saharan African country. Hierarchical linear regression and SPSS PROCESS macro were used to test the hypotheses.

Findings indicate that managerial ties have both a direct and indirect effect, through firm resources, on financial performance. Also, the relationship between inter-firm collaboration and financial performance is fully mediated by firm resources. Surprisingly, results reveal that government support does not have a significant effect on SME financial performance.

The study has important implications for SME managers and policy makers. It demonstrates that inter-firm collaborations and managerial ties enhance a firm’s financial performance. It also highlights the view that SMEs need to have firm specific resources to transform external resources, accessed from inter-firm relationships, into superior performance. SME policy makers are advised to focus more on policies and support mechanisms that promote inter-firm relationships at firm and managerial levels.

This study is one of the few studies to empirically show that the differential effects of inter-firm collaboration and managerial ties on SME performance are channeled through firm resources, in an under-researched developing Sub-Saharan African economy context. The study is also one of the few studies to reveal that government support is not significantly related to SME performance. Therefore, it provides valuable insights which could be applied to other developing countries with characteristics similar to Zambia.

Without the voices of those impacted by homelessness, there is a risk that important understandings essential to the development of effective solutions to homelessness will remain obscured. The purpose of this paper is to provide an overview of the evidence base and insights into recommendations for development and implementation of policies and practices to promote meaningful involvement of people experiencing homelessness as part of a community response to homelessness in a mid‐size Canadian city.

A scoping literature review was conducted, focusing on homelessness and social exclusion/inclusion.

Based on this review, the authors provide insights into the processes of social exclusion and inclusion as a beginning place for developing strategies for meaningful engagement in community responses to homelessness. Roots of social exclusion, towards social inclusion and creating social inclusion were three themes which emerged as central to developing inclusionary policy. First, the roots of social exclusion associated with homelessness are located in unequal power relations, highlighting contextual factors that produce exclusion with implications for health and well‐being. Second, towards social inclusion, reflects theoretical perspectives and principles that have been used to inform inclusionary practices. Third, creating inclusion highlights some strategies that can support inclusion for people experiencing homelessness and foster development of inclusionary policy.

There is little evidence of effective practices that promote social inclusion or attention to specific strategies that engage diverse homeless populations that account for gender, ethnicity and other important differences. A key next step is the development of guidelines for social inclusion at the organizational and municipal levels of decision making with those impacted by homelessness.